SHIPPING & DELIVERY POLICY

SPEED INME Co. provides shipping across serviceable locations in India through selected courier and logistics partners. Delivery availability depends on:

• Destination PIN code;
• Courier serviceability;
• Product characteristics;
• Package size and weight;
• Shipping restrictions;
• Availability of suitable logistics services.

Certain products or locations may require special shipping arrangements.

Shipping charges apply to orders unless a specific promotional offer states otherwise. Shipping charges may depend on:

• Product type;
• Product weight;
• Package dimensions;
• Quantity;
• Delivery PIN code;
• Courier serviceability;
• Delivery method;
• Oversized or special-handling requirements.

Where automated shipping calculation is available, the applicable shipping charge will be displayed during checkout.

Certain automotive products may require manual freight calculation. These may include:

• Exhaust systems;
• Body kits;
• Suspension components;
• Large braking components;
• Large performance products;
• Other bulky automotive parts.

Where manual freight calculation is required, SPEED INME will communicate the applicable shipping/freight charge before dispatch wherever reasonably possible.

In-stock products are normally processed within 1–2 business days after:

• Payment confirmation; and
• Order confirmation.

Processing time may vary depending on:

• Product availability;
• Supplier confirmation;
• Fitment verification;
• Payment verification;
• Customer information;
• Special handling requirements.

Processing time is separate from courier transit time.

For stocked products, estimated delivery timelines after dispatch are generally:

These are estimated delivery timelines and are not guaranteed delivery dates. Actual delivery may vary according to the destination PIN code, courier availability and other circumstances.

Delivery may take longer due to:

• Public holidays;
• Severe weather;
• Flooding;
• Transportation disruptions;
• Courier delays;
• Remote-location serviceability;
• Incorrect or incomplete address information;
• Incorrect telephone number;
• Failed delivery attempts;
• High-volume periods;
• Government restrictions;
• Events outside SPEED INME's reasonable control.

Where a delay is known to us, we will make reasonable efforts to assist the customer.

Special-order, import-on-demand and non-stock products may require additional processing and delivery time. An estimated lead time will be communicated wherever reasonably possible. International sourcing timelines may vary due to:

• Supplier availability;
• International freight;
• Customs clearance;
• Import procedures;
• Logistics delays;
• Other circumstances outside SPEED INME's reasonable control.

Customers should consider the additional lead time before confirming a special order.

Once an order has been dispatched, available tracking information may be communicated through:

• SMS;
• WhatsApp;
• Email;
• Customer account/order page; or
• Other authorised communication channels.

Courier tracking may take several hours to become active after the shipment has been handed over to the courier or logistics provider.

Customers are responsible for providing accurate delivery information. Please verify:

• Name;
• House/building number;
• Street/locality;
• City;
• State;
• PIN code;
• Mobile number.

SPEED INME may not be responsible for delivery failures caused by incorrect or incomplete information supplied by the customer. If an address correction is requested after dispatch, additional charges or delivery restrictions may apply depending on the courier.

Courier partners may attempt delivery according to their operational procedures. If delivery fails because:

• The recipient is unavailable;
• The address is incorrect;
• The customer refuses delivery;
• The telephone number is unreachable;
• The location is not serviceable; or
• Other customer-related circumstances prevent delivery,

the shipment may be returned to SPEED INME. Additional shipping or re-delivery charges may apply where the failed delivery is attributable to the customer.

Customers should inspect the package when it is delivered. For high-value automotive products, SPEED INME strongly recommends recording an uninterrupted unboxing video showing:

1. 1 The sealed parcel;
2. 2 Shipping label;
3. 3 External packaging;
4. 4 Opening of the package;
5. 5 Product received;
6. 6 Product/part number;
7. 7 Accessories and components.

This may assist in investigating claims involving transit damage, missing items or an incorrect product.

If the package appears visibly damaged at delivery, customers should:

• Photograph the package;
• Photograph the shipping label;
• Record the condition of the package;
• Record the unboxing process where possible;
• Contact SPEED INME promptly.

For damaged or materially affected products, customers should preferably contact SPEED INME within 48 hours of delivery.

If an order is delivered with missing components or accessories, contact SPEED INME as soon as reasonably possible. Please provide:

• Order number;
• Photographs;
• Packaging photographs;
• Shipping-label photograph;
• Description of the missing item;
• Unboxing video, where available.

The matter will be reviewed and an appropriate resolution will be provided where the claim is verified.

If you receive a product that does not correspond to your confirmed order, contact SPEED INME as soon as reasonably possible. Please provide:

• Order number;
• Product photographs;
• Part-number photographs;
• Packaging photographs;
• Shipping-label photograph;
• Unboxing video, where available.

If the incorrect shipment is verified as a SPEED INME error, the applicable replacement or return process will be arranged.

Delivery of a product does not constitute installation, fitment approval or professional installation. Customers should verify compatibility before installation. Where fitment assistance has been requested, customers should retain the communication or confirmation provided by SPEED INME.

SPEED INME may use third-party courier and logistics providers to deliver orders. Once a shipment is handed to the courier, certain aspects of transportation and delivery are controlled by the logistics provider. SPEED INME will reasonably assist customers with tracking and delivery-related issues but cannot guarantee the internal operational performance of a third-party courier.

All delivery timelines displayed or communicated by SPEED INME are estimates unless expressly stated otherwise. A delivery estimate does not constitute a guaranteed delivery date. SPEED INME will not be responsible for delays caused by circumstances beyond its reasonable control.

Shipping and delivery are separate from product-return eligibility. For information regarding:

• Returns;
• Refunds;
• Replacements;
• Cancellation;
• Non-returnable products;

please refer to the separate SPEED INME Refund & Return Policy.

For shipping and delivery assistance:

For existing orders, please provide your Order Number and registered contact details.