PRIVACY POLICY

This Privacy Policy applies to personal information collected through:

• The SPEED INME website;
• Online orders;
• Customer accounts;
• Product enquiries;
• Fitment enquiries;
• Customer-support communications;
• WhatsApp communications;
• Email;
• Telephone;
• SMS;
• Other authorised digital communication channels.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Depending on how you interact with SPEED INME, we may collect the following categories of information.

2.1 Contact Information

This may include:

• Name;
• Email address;
• Mobile/telephone number;
• WhatsApp number;
• Billing address;
• Shipping/delivery address;
• Company/business information where applicable.

2.2 Account Information

If you create an account, we may collect information necessary to create and manage your account, including login and profile information.

2.3 Order Information

When you purchase a product, we may collect:

• Order number;
• Products purchased;
• Quantity;
• Price;
• Billing details;
• Delivery details;
• Order history;
• Payment status;
• Return/refund information.

2.4 Vehicle and Fitment Information

Because SPEED INME supplies automotive products, we may collect information required to identify vehicle compatibility, including:

• Vehicle make;
• Model;
• Manufacturing year;
• Variant;
• Engine specification;
• Engine code;
• Transmission;
• VIN/chassis number;
• Registration details;
• Existing OE/OEM part number;
• Photographs of existing components.

This information may be used to assist with product identification and fitment verification.

2.5 Payment Information

Payments may be processed by third-party payment providers. Depending on the payment method, we may receive information such as:

• Transaction reference;
• Payment status;
• Payment method;
• Amount paid;
• Refund status.

Complete payment credentials such as card numbers, CVV or payment authentication information may be handled directly by the applicable payment provider rather than stored by SPEED INME.

2.6 Communication Information

When you contact us, we may retain information contained in your communication, including:

• Emails;
• WhatsApp messages;
• Telephone-support records where applicable;
• Enquiry details;
• Images;
• Documents;
• Order information.

2.7 Technical Information

When you use our website, certain technical information may be automatically collected, depending on the technologies and services implemented on the website. This may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Website pages visited;
• Referring website;
• Approximate usage information;
• Cookies and similar technologies.

We may use personal information to:

• Process and fulfil orders;
• Deliver products;
• Verify customer information;
• Assist with vehicle fitment;
• Respond to enquiries;
• Provide customer support;
• Process returns and refunds;
• Process warranty claims;
• Communicate order updates;
• Send shipping and tracking information;
• Detect and prevent fraud;
• Maintain website security;
• Improve our website and services;
• Understand customer interactions;
• Provide relevant product information;
• Comply with legal obligations;
• Resolve disputes;
• Enforce our terms and policies.

We will use personal information only for lawful purposes and in accordance with applicable requirements.

Vehicle information may be necessary to determine whether a particular automotive product is compatible with a customer's vehicle. Where provided, VIN/chassis numbers and other vehicle information may be used for:

• Fitment verification;
• Product identification;
• Parts lookup;
• Customer support;
• Warranty support;
• Order processing.

Customers should provide only accurate information necessary for the relevant service.

Where permitted by applicable law and based on the applicable consent or other lawful basis, SPEED INME may send promotional communications concerning:

• Products;
• Offers;
• New arrivals;
• Automotive accessories;
• Performance products;
• Services;
• Special promotions.

You may request to stop receiving promotional communications by using the available unsubscribe mechanism or by contacting us. Transactional communications, such as order confirmations, payment notifications and delivery updates, may continue where necessary to fulfil your order or provide the requested service.

Our website may use cookies and similar technologies to:

• Keep the website functioning;
• Remember preferences;
• Maintain sessions;
• Understand website usage;
• Improve website performance;
• Measure marketing effectiveness;
• Provide relevant content or advertising where applicable.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

We may use analytics technologies to understand how visitors use our website. Analytics information may help us understand:

• Which pages are visited;
• How users navigate the website;
• Website performance;
• Technical problems;
• General usage patterns.

Where third-party analytics services are used, their processing may also be subject to their respective privacy policies.

We may share information with service providers where reasonably necessary to operate our business. These may include:

• Payment processors;
• Banks and payment service providers;
• Courier and logistics companies;
• Technology/service providers;
• Website hosting providers;
• Analytics providers;
• Communication providers;
• Customer-support providers;
• Professional advisers;
• Government or regulatory authorities where legally required.

We do not sell personal information merely as a commercial product.

To deliver an order, we may provide relevant information to courier or logistics partners. This may include:

• Customer name;
• Mobile number;
• Delivery address;
• Order number;
• Shipment information.

Such information is provided for legitimate operational purposes, including delivery, tracking and customer communication.

Payment transactions may be processed by authorised third-party payment providers. We may share necessary order and transaction information with payment providers to:

• Process payments;
• Verify transactions;
• Prevent fraud;
• Process refunds;
• Reconcile transactions.

Payment providers may independently process information according to their own terms and privacy policies.

SPEED INME takes reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction. Security measures may include appropriate technical, administrative and organisational safeguards. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Order processing;
• Customer support;
• Warranty administration;
• Accounting;
• Tax;
• Legal compliance;
• Fraud prevention;
• Dispute resolution;
• Business recordkeeping.

When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of, subject to applicable legal and regulatory requirements.

We may disclose information where reasonably necessary to:

• Comply with applicable law;
• Respond to lawful government requests;
• Protect our legal rights;
• Investigate fraud;
• Prevent abuse;
• Protect customers or other persons;
• Enforce our agreements.

Our website and services are intended for general consumers and are not directed toward children. We do not knowingly seek to collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that the matter can be reviewed.

Our website may contain links to third-party websites, services or platforms. Once you leave the SPEED INME website, the third party's privacy practices may apply. We recommend reviewing the privacy policy of any third-party service before providing personal information.

Subject to applicable law, you may contact us regarding requests concerning your personal information, including requests relating to:

• Access;
• Correction;
• Updating;
• Withdrawal of consent where applicable;
• Deletion where legally available;
• Other privacy-related concerns.

We may need to verify your identity before processing certain requests.

Where processing is based on consent, you may withdraw consent by contacting us or using an available consent-management or unsubscribe mechanism. Withdrawal of consent does not affect processing that was lawfully carried out before withdrawal. Certain information may continue to be retained where required or permitted by law.

If you have a privacy-related complaint or concern, contact:

Please include sufficient information to allow us to identify the relevant account, order or interaction.

We may update this Privacy Policy periodically to reflect changes in:

• Our business;
• Website functionality;
• Technology;
• Legal requirements;
• Data-processing practices.

The updated version will be published on this page with a revised effective date.

This Privacy Policy is governed by applicable laws of India. Nothing in this Privacy Policy is intended to remove or restrict any rights available to individuals under applicable law.