REFUND & RETURN POLICY

Eligible return requests should generally be submitted within 7 calendar days from the date of delivery. Submitting a return request does not automatically mean that the return has been approved. Each request is subject to review and verification.

Unless otherwise required by applicable law, an eligible returned product should normally be:

• Unused;
• Uninstalled;
• Unmodified;
• Unprogrammed;
• In resalable condition;
• In the original packaging;
• Complete with all supplied accessories and components;
• Accompanied by proof of purchase.

The product should not show signs of installation, use, alteration or damage caused after delivery.

If SPEED INME supplies an incorrect product against the confirmed order, or supplies an incorrect product despite specifically confirming fitment based on complete and accurate vehicle information, the customer should contact us promptly. After verification, SPEED INME may arrange:

• Replacement;
• Return; or
• Refund,

as applicable. Where the error is confirmed to be attributable to SPEED INME, reasonable applicable return/replacement shipping costs will be borne by SPEED INME.

If a product is received visibly damaged, the customer should contact SPEED INME as soon as reasonably possible, preferably within 48 hours of delivery. Please provide:

• Order number;
• Description of the damage;
• Photographs of the package;
• Photographs of the product;
• Shipping label photographs;
• Unboxing video, where available.

For high-value automotive components, customers are strongly encouraged to record an uninterrupted unboxing video showing the sealed parcel, shipping label, packaging and product. This may assist in investigating transit-damage claims with the logistics provider.

If an order arrives with missing components or accessories, the customer should notify SPEED INME as soon as reasonably possible. The claim should include:

• Order number;
• Description of the missing item;
• Photographs of the package and contents;
• Packaging photographs;
• Unboxing video, where available.

SPEED INME will review the claim and provide an appropriate resolution where the shortage is verified.

A return may be considered where the customer:

• Ordered the wrong product;
• Selected the wrong variant;
• Provided incorrect vehicle information;
• Provided an incorrect part number;
• Ordered without requesting fitment verification;
• Changed their mind; or
• No longer requires the product.

Approval is subject to the product being eligible for return and meeting the applicable condition requirements. Where such a return is approved, applicable forward and/or return shipping costs will normally be borne by the customer.

Automotive parts can differ according to vehicle:

• Model;
• Year;
• Variant;
• Engine;
• Transmission;
• VIN/chassis;
• Market specification;
• Trim;
• Existing part number.

Customers are strongly encouraged to contact SPEED INME before ordering where compatibility is uncertain. If the customer provides incomplete or incorrect vehicle information, responsibility for compatibility may remain with the customer.

Customers should compare the received product with the existing component before installation. Do not install a product if there is uncertainty regarding:

• Part number;
• Vehicle compatibility;
• Variant;
• Dimensions;
• Connector type;
• Technical specification.

Once a product has been installed, programmed, coded, modified, painted, cut, drilled or otherwise altered, it may become ineligible for return except where the product is defective, incorrectly supplied by SPEED INME or applicable law provides otherwise.

Unless incorrectly supplied by SPEED INME, accepted as defective under an applicable warranty, or otherwise required by applicable law, the following products may not be eligible for return once opened, installed, used, programmed or modified:

• Electrical/electronic components;
• Sensors;
• ECUs and control modules;
• Programmed or coded components;
• Ignition components;
• Spark plugs removed from sealed packaging;
• Oils and lubricants;
• Additives and chemicals;
• Automotive fluids and cleaners;
• Filters after installation;
• Brake components after installation;
• Clutches after installation;
• Gaskets and seals after installation;
• Custom-manufactured products;
• Custom exhaust components;
• Painted products;
• Modified products;
• ECU remapping/software services after performance;
• Special-order products;
• Products specifically imported or procured against a confirmed customer order;
• Clearance/final-sale products where this restriction was clearly disclosed before

purchase. Nothing in this section is intended to restrict consumer rights that cannot legally be excluded.

Products specifically sourced, manufactured or imported against a customer's confirmed requirement may require partial or full advance payment. Once procurement has commenced, cancellation or return may not be possible except where:

• SPEED INME supplies an incorrect product;
• An accepted manufacturing defect exists; or
• Applicable law requires otherwise.

Customers should therefore verify vehicle compatibility and product specifications before confirming a special order.

Customers should contact SPEED INME before returning any product. After reviewing the request, SPEED INME may issue a Return Authorisation / Return Request Number and provide return instructions. Products returned without prior approval may be refused or may experience processing delays. Customers should retain:

• Return reference number;
• Courier receipt;
• Tracking information;
• Photographs of the returned package.

until the return has been completed.

Returned products will be inspected after they reach SPEED INME. The inspection may verify:

• Product condition;
• Installation status;
• Packaging;
• Accessories;
• Part number;
• Serial number, where applicable;
• Signs of use;
• Signs of modification;
• Damage;
• Eligibility under this policy.

A return request may be rejected where the product does not meet the applicable return conditions.

Once an approved returned product reaches SPEED INME and successfully passes inspection, an eligible refund will normally be initiated within 5–7 business days. After SPEED INME initiates the refund, the time required for the funds to appear in the customer's account depends on:

• Bank;
• Card issuer;
• UPI provider;
• Payment gateway;
• Other payment-service provider.

Where reasonably possible, refunds will be issued to the original payment method.

For COD transactions or other situations where refunding through the original payment method is not possible, SPEED INME may request verified:

• Bank account information; or
• UPI information.

Customers should provide payment information only through authorised SPEED INME communication channels.

Original shipping charges, express-delivery charges and other logistics costs are generally non-refundable where the return results from:

• Customer preference;
• Change of mind;
• Incorrect product ordering;
• Incorrect vehicle information;
• Incorrect part number;
• Other customer-related ordering errors.

Where SPEED INME supplied an incorrect product or an eligible verified damaged/defective product, reasonable applicable return/replacement shipping costs will be borne by SPEED INME.

Customers who wish to cancel an order should contact SPEED INME immediately. Orders that have not entered procurement, packing or dispatch may be eligible for cancellation. Cancellation is not guaranteed merely because a request has been submitted.

Once an order has been dispatched, cancellation may not be possible. In such cases, the applicable return procedure may apply. Customers should not refuse delivery solely to initiate a return without first contacting SPEED INME.

Some products may carry a manufacturer or distributor warranty. Warranty claims are separate from ordinary change-of-mind returns. A warranty claim may require:

• Purchase invoice;
• Vehicle details;
• Installation invoice;
• Proof of professional installation;
• Diagnostic report;
• Photographs/videos;
• Technical inspection.

Warranty approval is subject to the applicable manufacturer or distributor warranty conditions.

To request a return, replacement, cancellation or refund, contact:

Please provide your Order Number and registered contact details when contacting us.

Nothing in this Refund & Return Policy is intended to restrict any consumer right or remedy that cannot legally be excluded under applicable Indian law. Where mandatory law provides a right or remedy that differs from this policy, the applicable legal requirement will prevail.